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Why do I see a black flash when starting a movie, video or TV show?

0 votes
Hey guys,

I am blake and facing video issues on my roku player, when i am trying to watch a movie or any video on my tv there is black flash popup every time. The black flash just appear for one second and then it automatically shut down the Tv.

Pleas Help!

Thanks
asked Dec 24, 2017 in TVs by Blakejones (2,200 points)
    

1 Answer

0 votes

hey blake,

I think you should configure the display refresh rate, auto-adjust display refresh rate setting can be enabled or disabled from the settings menu on your 4K capable Roku player. The setting will NOT change when your Roku player reboots or when the software updates.

  1. Press the Home button on your Roku remote.
  2. Scroll up or down and select Settings.
  3. Select System and then select Advanced system settings.
  4. Select Advanced display settings.
  5. Select Auto-adjust display refresh rate
answered Dec 25, 2017 by janetevans (880 points)
0 votes

When auto-adjust display refresh rate is enabled, your 4K capable Roku player switches to 24fps, 25fps, or 30fps during playback of most movies, videos or TV shows. Each time the display rate changes like this, your TV must change video modes which may cause a black flash. To avoid this behavior, follow the steps listed above and disable auto-adjust display refresh rate.   

| Roku Com Link | www Roku Com Link | Roku Error Code 011 |

 

answered Dec 25, 2017 by smarttvhelpline (1,030 points)
edited Dec 26, 2017 by smarttvhelpline
0 votes

Hello

When auto-adjust display refresh rate is enabled, your 4K capable Roku player switches to 24fps, 25fps, or 30fps during playback of most movies, videos or TV shows. Each time the display rate changes like this, your TV must change video modes which may cause a black flash. To avoid this behavior, follow the steps listed above and disable auto-adjust display refresh rate.

| www roku com link | www support roku com | www roku com support |

answered Dec 27, 2017 by averygriffin (140 points)

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